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Right of withdrawal

You have the right to withdraw from this contract within fourteen days without specifying any reasons. The withdrawal period is fourteen days from the date on which you or a third party designated by you and who is not the carrier take(s) possession of the goods. To exercise your right of withdrawal, you must contact us – German Health Technology GmbH, Fritz-Thiele-Str. 13, 28279 Bremen, phone: 0421 224 104-0, fax: 0421 224 104-99, email: info@biorelax.eu – by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the sample withdrawal form below or included in your order confirmation email (which, however, is not mandatory). To comply with the withdrawal period, it is sufficient for you to send the notification to exercise your right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you choose to withdraw from this contract, we shall refund all payments that we have received from you without delay, including shipping costs (except for additional costs arising if you chose a method of shipping different from the most cost-efficient standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notice of withdrawal from this contract. For this refund, we use the same method payment that you used in the original transaction, unless otherwise specifically agreed with you; under no circumstances will you be charged as a result of this refund. We may refuse to refund until we have received the goods back or until you have furnished proof that you have returned the goods, depending on which is the earliest. We have the right to refuse a refund until we have received the goods back from you or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods immediately, in any event no later than 14 days from the date on which you notified us that you were withdrawing from this contract to German Health Technology GmbH, Fritz-Thiele-Str. 13, 28279 Bremen. The deadline shall be deemed to be met if you send the goods back before the 14-day period has expired. You shall bear the direct costs of returning the goods. You must only compensate for any loss of value of the goods if this loss of value is due to mishandling of the product.

Reference to the non-existent right of withdrawal

The right of withdrawal does not apply to distance contracts
– for the delivery of goods which are not prefabricated and have been manufactured on the basis of a personal choice or according to customer specifications, or of goods which have clearly been tailored to the customer’s personal requirements,
– zfor the supply of sealed goods which are not suitable to be returned for reasons of health or hygiene if their seal was removed after delivery,
– for delivery of products if they have been mixed inseparably with other goods after the delivery, owing to their condition.
Download withdrawal form